First Class Agentur GmbH

First Class Agentur GmbH is a service provider based in Ellerau, Germany, founded in 1998. The company delivers outsourced sales, marketing and customer service functions. Its sales offering covers customer acquisition, lead qualification, key account management, cross-selling and upselling, event organization, CRM support and AI-driven reporting. Marketing services include performance marketing across online and offline channels, content, PR, social media, web design, campaign management, newsletters, AI integration and innovation management. Customer service comprises first- and second-level support by phone, email and chat, retention management, process optimization, CRM and ERP maintenance and training, AI implementation and NPS measurement. Engagements are modular and scalable, with defined KPIs and data-driven strategies.